Take Control of Your Health Care

Using the patient portal is easy and secure and gives you access to your health care when it’s convenient for you, day or night. The patient portal is changing but you can expect the same excellent care from our providers. You may have questions, and that’s ok, we’re here to help. We have some of the big questions below, if you don’t see what you’re looking for, let us know.

A patient portal is a personalized, secure website that enables you to manage health care interactions and communicate with your health care providers at any time. This convenient online connection puts you in control of your health care from any web-enabled device.

A patient portal offers several benefits. You can schedule an appointment when it’s convenient for you and the phones may be closed, request prescriptions or directly communicate with your health care team. You can also view your health records, access visit summaries and other documentation.

You’ll have access to lab and test results, visit summaries, visit attachments, immunization records, medications, appointment history and any other information your care team has made available for you to view.

You can set up a patient portal account.  Simply accept the email invitation* sent after October 18 to your email address on file with our office or contact us to get started.  Any receptionist can assist you or call the portal help desk Monday – Friday 8 a.m. – 5 p.m. 605-665-7841 ext 2229.

*(invitation emails are sent from patientservices@medfusion.net check your email junk box if you don’t see it in your inbox)

Follow these 3 easy steps:

  1. Provide a valid email address. You’ll receive an invitation* to enroll.
  2. Accept the email invitation and create a username and password. Follow the onscreen prompts to activate your account.
  3. Use your username and password to securely stay in touch with doctors and access your health information anytime, anywhere.

*(invitation emails are sent from patientservices@medfusion.net check your email junk box if you don’t see it in your inbox)

Yes, you can invite* trusted representatives to access your patient portal in your “Profile.” If they do not have a patient portal account, they will be prompted to create one. From there, they can toggle between their own account and any accounts that have been shared with them.

 

*(invitation emails are sent from patientservices@medfusion.net check your email junk box if you don’t see it in your inbox)

We will send a parent/guardian invitation to view and manage your child’s account. Check the email we have on file for you, if no email is on file for your child simply update the record with any receptionist or staff member.

More than one parent can have access to their child’s information. For example, divorced parents will have their own access to view their child’s portal account.

You can easily message a member of your care team through the “Messages” tab. While in your message inbox, you can send a new message, attach images and view your care team’s replies.

Log in to your patient portal account and click the “Health Forms” tab to view and complete your forms.

To reset your username and/or password, click “I forgot my username and/or password” located beneath the portal sign-in button. You will then be prompted to answer your security question and reset your password at that time.

If you forgot your username and/or password and don’t know the answer to your security question, any of our receptionists can assist you during regular clinic hours of Monday – Friday 8 a.m.- 5:30 p.m. and Saturday 8:30 a.m. – Noon.  The portal help desk is also available at 605-665-7841 ext 2229 Monday – Friday 8 a.m. – 5 p.m.

Invitation emails are sent from patientservices@medfusion.net check your email junk box if you don’t see it in your inbox.

If you don’t see an email after October 18, please reach out to us to resend an invitation to enroll. Any of our receptionists can assist you during regular clinic hours of Monday – Friday 8 a.m.- 5:30 p.m. and Saturday 8:30 a.m. – Noon.  The portal help desk is also available at 605-665-7841 ext 2229 Monday – Friday 8 a.m. – 5 p.m.

Yes. The patient portal is HIPAA-compliant, which means your information is securely stored and encrypted.

More questions? No problem, the portal help desk is available at 605-665-7841 ext 2229 Monday – Friday 8 a.m. – 5 p.m. Also, any of our receptionists can assist you during regular clinic hours of Monday – Friday 8 a.m.- 5:30 p.m. and Saturday 8:30 a.m. – Noon.

Portal Help Desk

The patient portal help desk is available Monday – Friday from 8 a.m. – 5 p.m. by calling 605-665-7841 ext. 2229.

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Schedules are filling up fast! Call today or use the patient portal to schedule your annual physical.

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